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ERP - Enterprise Resource Planning

 

Who uses CRM?


Sales:

  • Sales Representatives to automate their Sales activities, including contacts, opportunities, accounts, pipeline management and forecasting

 

Marketing:

  • Marketing Representatives to target prospects, manage prospect lists, develop campaigns and monitor the results of marketing activities

 

Customer Service:

  • Customer service Representatives to manage customer cases, report product problems and measure customer satisfaction

 

Management:

  • Management to analyze how the business is performing across all customer-facing activities.

 

Details

 

 

“DMS goal to achieve

paper less office”

 

“ iSquare

 

DMS Supports

 

towards

 

green

 

environment”

 

Details

 

 

 

Benefits of CMS:

  • Faster changes for new pages
  • Easy to implement the changes
  • Fast way to track
  • Fast site navigation
  • Higher flexibility
  • Higher security
  • Less duplication of information
  • Higher capacity for growth
  • Less maintenance costs

 

Details

 

Portal Design & Performance

  • Web site design
  • Portal development
  • Web-commerce
  • Web integrations

 

Apache JMeter

  • To load test functional behavior and measure performance of Web Applications

 

 

Dataware House Vs Business Intelligence

Data warehouse

  • Way of storing data and creating information
  • Data warehouse does not require BI to work
  • Reporting tools can generate reports from the Data warehouse

 

Business Intelligence

  • Tool to analyzes the data of a data warehouse
  • Business decision depending on the result of the analysis.
  • Capability of analyzing the data of a data warehouse
  • Make business decisions and recommendations

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ERP Solutions

What is ERP?

ERP ( Enterprise Resource Planning) system which is intended to manage all the information and functions of a business or company

ERP delivers a single database that contains all data for the various software modules.

Typical ERP Modules:

  • Sales
  • Manufacturing
  • Procurement
  • Human Resource
  • Logistics
  • Construction
  • Project Management

Compiere

Compiere is a popular open source ERP software that  provides a modern, highly adaptable, low-cost enterprise resource planning (ERP) business solution.

Compiere is designed with   Java and useses the Java 2 Platform, Enterprise Edition (J2EE). It  provides a browser-based GUI graphical user interface.

Why Compiere?

  • Compiere delivers a broad and rich set of integrated business functionality on a global-ready platform.
  •  It supports any number of organizations, warehouses, languages, currencies, and accounting rules.
  •  The scalable and adaptable Compiere platform handles high transaction volumes and business complexity required by demanding businesses of all sizes.
  • Compiere’s innovative design reduces the cost and effort associated with upgrading business applications.
  • Compiere’s Automated Upgrade Technology reliably deploys the latest Compiere improvements while preserving all of your business-specific extensions.

 

Details

 

Adempiere

Adempiere is an Enterprise Resource Planning ( ERP) software, it is a complete Open-Source ERP and CRM System for small and medium sized businesses

Adempiere is Open Source License (GPLv2) system and it can  be used with or without
licensing costs.

Details

CRM Solutions:

What is CRM?

  • Customer Management Systems to improve interaction, efficiency and effectiveness when acquiring, supporting, selling and managing customers.

 

CRM Customization offers?

Sugar CRM

  • Sugar CRM is the world's leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. Sugar easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. Sugar CRM's open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships.

 

Details

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VtigerCRM

  • vtiger CRM is an Open Source Customer Relationship Management Software built on LAMP Stack. Vtiger CRM provides enterprise quality enhancement utilities such as  vtiger outlook, thunderbird and Office Plug ins.

Details

 

IVR – CRM Integration Solutions

Integration available for

  • Cisco
  • Avaya
  • Asterisk

 

  • Document Management System - DMS Solutions:

    A document management system  (DMS) used to track and store electronic documents and/or images of paper documents

  • KnowledgeTree™ is open source document management software that connects people, processes, and ideas. Collaborate, securely store all your critical documents, address compliance challenges, and focus on providing a simple solution that works for your business.

    Details

  • Pentaho   - Business Intelligence Customization and Implementation

    What is Business Intelligence (BI)?

    • To enable organizations to collect, analyse and present business information to support business decisions

     

    What is Pentaho  ?

    • Pentaho is a business intelligence ( BI ) tools with several enterprise capabilities such as chart generation, reporting, dashboards, data mining, and pivot table analysis.

     

    Details

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    CMS Solutions:

    CMS - content management system to supports the creation,, distribution, publishing, discovery and managing of corporate information.in effective methods.

     

    CMS How it works?

    CMS works with the below functionality

    • content creation
    • content management
    • publishing
    • presentation

     

    What is Joomla?

    • Joomla is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications
    • software that lets you make and update web pages easily
    • Joomla is free, open, and available to anyone under the GPL license

     

    Details