- Domain Knowledge with right expertise
- Good Customer Services
- Maintaining Quality standards
- Customized Working Hours for Development & Support
- Focus on outcomes
Expectation towards SugarCRM?
To improve forecasting accuracy
Access information from a single application by all from anywhere at anytime
To have a history of account and deal progress
A way to safeguard company assets
Track a rep’s activity and provide coaching suggestions to improve the chance of success?
Align your sales process with your customers and their buying process
Better manage your opportunities and pipeline
Allow sales management to validate the pipeline and see how opportunities are progressing
Forecast sales accurately
Understanding why customers leave for competitors is key to find ways to retain them in the future
SugaCRM is a registered trademark of SugarCRM, Inc.
Which edition is right for me?
SugarCRM is the world's leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. Sugar easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. SugarCRM's open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships.
- Sugar CRM is a multi-user application that is built as a Customer Relationship Management.
- CRM brings together your contacts, other users in your company, and sales figures
- Convert sales to projects and schedule tasks (that show up on your calendar
- Sugar CRM is the world leader in CRM sales and maintains a strong emphasis on its CRM business solutions.
Advantages of SugarCRM
CRM is ever-increasingly an integral part of the business process. It permits the business to identify, contact, obtain, and retain customers.
CRM is a system for identifying, acquiring, and retaining customers.
CRM goal to build with customer long term relationship, increase his satisfaction, increase value of company for him/her and vice versa
- Improve Customer Retention
- Attract New Customers
- Up Sell – Cross Sell
- Automate Tasks
- improve Campaign Efficiency
- Improve Forecast Accuracy and Timeliness
- Increase Customer Satisfaction
- Improve Product and Pricing Models
- Increase Knowledge Retention
- Differentiate yourself in the Marketplace
- Increase your Understanding of your Customers
SugarCRM Dash Board
SugarCRM Marketing Analytics